Frequently Asked Questions

Everything you need to know about bringing Fairchild quality into your home.

What is the typical delivery timeframe for furniture?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard white-glove delivery usually takes between 7 to 14 business days.

Do you offer international shipping?

Currently, Fairchild ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most decor items and small furniture. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Yes, Fairchild is committed to environmental responsibility. All our wooden furniture is crafted from FSC-certified timber sourced from responsibly managed forests.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free financing via Affirm.